Two people packing the same order is how an order ships twice. Team presence shows who else has an order, purchase order or transfer open, right in the page header, so you know before you start. It's on for every store, with nothing to set up.
What you'll see
Avatars in the page header. When a teammate has the same order, purchase order or transfer open, their avatar appears at the top of the page, next to the page's actions.
A green ring means they're on the page now. A grey, faded avatar means they have it open in a background tab.
Hover or tap an avatar to see who it is, for example "Charlie is active on this page".
More than three people? Everyone else is grouped into a +N badge. On a phone, one avatar shows before the badge.
It keeps itself up to date. New arrivals appear within a few seconds. When someone leaves, their avatar disappears within about 30 seconds.
Team presence only shows who's there. It never locks a page or stops anyone from scanning, editing or fulfilling.
Where it appears
Orders: the order page, including picking, packing and fulfilling.
Purchase orders: an existing purchase order, including receiving. Purchase orders are available on the Advanced and Pro plans.
Transfers: an existing transfer.
It doesn't appear on list pages, or while you're creating a new purchase order or transfer.
Names or anonymous avatars
Every plan can see that someone else is on a page. Whether you see who depends on your plan and whether Users is on:
Advanced and Pro, with Users on: you see each teammate's name and initials, taken from their first and last name in Users. You need to be signed in to EasyScan as a user.
All other stores: teammates show as grey silhouettes, with "Someone is active on this page".
If you use roles, you see names on a page only when your role can open that page. Email addresses are never shown.
Turn team presence on or off
Team presence is on by default. To change it:
Open Settings → General.
Under Team presence, check or uncheck Show who else is viewing a page.
Click Save.
The setting applies to your whole store. When it's off, nobody sees presence and EasyScan doesn't share that anyone is on a page.
When two people save the same order
If a teammate saves scan progress on an order after you opened it, EasyScan shows Someone else has updated this order. Your progress stops saving so their work isn't overwritten. Click Reload order to load their latest progress and carry on. Anything you scanned since your last save needs scanning again.
Troubleshooting
I can't see a teammate who has the page open
Check that Team presence is on in Settings → General and that you both have the same order, purchase order or transfer open (not the list page). Give it a few seconds to appear.
I see a silhouette instead of a name
Names show on the Advanced and Pro plans when Users is on and you're signed in. A teammate who isn't signed in also shows as a silhouette.
Someone still shows after they left
If a teammate closes their browser instead of leaving the page, their avatar can stay for up to 30 seconds.