Common Scenarios
"I scanned an item but it says 'Wrong Item'"
Check the Variant: Did you pick a Medium instead of a Large?
Check the Barcode: Does the barcode on the product match the one in Shopify?
Some items are missing or damaged. Scan only the items you actually packed. Review the partial-completion warning and confirm the quantities before continuing. In fulfilment mode, Shopify is updated for those quantities; in pack-only mode, the action records packing without fulfilling in Shopify. Leave unfulfilled items for a later fulfilment. For held items, see on-hold packing.
The scanner does not enter a code. Check the active input field, keyboard/HID mode, the Enter suffix, and the raw value in a text editor. Camera permission applies to camera scanning; a normal keyboard-wedge scanner does not need a special browser camera permission. If needed, test the standard barcode input setting.