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Step 1: Open Settings
Head to the easyscan settings to access configuration options.
Step 2: Access General Tab
Go to the General tab within the settings menu.
Step 3: Locate Barcode Input
Scroll down until you find the barcode input section.
Step 4: Enable Standard Input
Enable Revert to standard barcode input to troubleshoot scanning issues.
Step 5: Test Device
Check if enabling the standard input resolves the scanning issue with your device.
Troubleshooting
Scanner not working correctly
Phone camera does not open (blank or spinning screen)
EasyScan does not run the camera itself. Tapping the camera icon asks the Shopify app to open its built-in scanner, so a camera that never appears, a black screen, or a spinner that never finishes is a Shopify app issue, not an EasyScan setting. This is a known Shopify iOS bug fixed in Shopify app version 10.2607.0 and later. In order: test Shopify's own scanner (Products, then search box, then the barcode icon), force-quit the Shopify app, update the Shopify app, update iOS or Android, check camera permission for Shopify in your device settings, then reinstall the Shopify app. Full steps are in the article "How to use the mobile camera scanner with EasyScan". If it still fails, contact support with your device model, OS version and Shopify app version.