You can scan in 2 ways: using your Phone's Built-in Camera or connecting a professional Bluetooth Scanner.
Option 1: Using the Built-in Camera
Best for: Light use, stock checks, and checking product details on the fly.
Open the Shopify mobile app, open Apps, and select EasyScan. EasyScan runs inside Shopify; there is no separate EasyScan mobile app to install. Use an up-to-date Shopify app and a device supported by Shopify. On an EasyScan page with camera scanning, tap the camera/barcode icon beside the scan field and allow camera access if asked.
Pros & Cons:
✅ Free: No extra hardware needed.
✅ Visual: You can see exactly what you are aiming at.
❌ Slower: You have to look at the screen to aim.
❌ Battery Drain: Using the camera constantly drains phone battery faster.
Option 2: Using a Bluetooth Scanner (HID Mode)
Best for: High-volume packing, stock takes, and speed.
For a Bluetooth scanner, use a mode that types into the active EasyScan field, configure an Enter suffix, and test a product before starting work. Scanner setup varies by model; see Connecting your scanner.
Scanning in EasyScan:
Tap the text box in the app so the cursor is blinking.
Crucial Step: If your on-screen keyboard pops up and covers half the screen, you can usually hide it (tap the "Keyboard Down" icon).
Point and shoot with the physical scanner trigger.
✅ Ergonomic: Better for your wrist during long shifts.
Shopify POS
In Shopify POS, use the EasyScan scanner smart-grid tile to add products to the active cart. The broader EasyScan inventory screens and the POS cart scanner serve different purposes. Camera availability and hardware support depend on the Shopify surface you are using. Confirm the location shown inside the inventory workflow before saving a stock change.
Troubleshooting
"The scanner is connected, but nothing happens."
Make sure you tapped the text box. The cursor must be blinking inside the field for the scanner to "type" the data.
"The on-screen keyboard keeps popping up."
This is normal behavior for iOS/Android when a text field is focused.
We do have settings to hide the keyboard on mobile in some views.