EasyScan’s text-input workflows support scanners that send keyboard input. Check that the scanner is compatible with your device and can send the full barcode followed by Enter. Test in a text editor, then in EasyScan with a known product.
1. The "Notepad Test"
Before using EasyScan, test if your scanner is working correctly:
Connect your scanner to your computer/tablet.
Open a blank Notepad (Windows) or TextEdit (Mac) file.
Scan a product barcode.
What should happen: The number should appear on the screen, followed by an "Enter" (jumping to a new line).
If numbers appear: Your scanner is working.
If nothing appears: Your scanner is not paired or out of battery.
If numbers appear but no "Enter" key is pressed: You need to configure your scanner.
2. Configuring "Enter" After Scan
EasyScan requires your scanner to "press Enter" automatically after every scan. This submits the data so you don't have to touch your keyboard.
How to fix: Consult your scanner's manual for a barcode labeled "Add Carriage Return (CR)" or "Add Enter Key Suffix".
Scan that configuration barcode once.
3. Mobile Device Setup (iOS/Android)
Camera scanner: If you don't have a physical scanner, use the EasyScan within the Shopify Mobile app. Tap the Scan Icon next to any input field to use your phone's camera.
Bluetooth scanner: If using a Socket Mobile or similar device with an iPad:
Put the scanner in "Keyboard" (usually by scanning a specific barcode in the manual).
Pair it via Bluetooth Settings.
Tap the EasyScan input field so the cursor is blinking before you start scanning.
4. Supported Hardware
For Socket Mobile scanners, Basic/HID mode is the keyboard-input mode used by EasyScan’s embedded text fields. Application mode is used by supported native app integrations, including Shopify POS. Use the instructions for your exact Socket model to change modes and pair it again if required. Do not factory-reset a scanner unless its manufacturer’s instructions call for it.
Shopify’s checkout scanner and the EasyScan POS scanner tile are separate input paths. Test the workflow you intend to use after changing modes. If scanning works in a text editor but not in EasyScan, check field focus, the Enter suffix, and whether the code matches the product’s barcode or SKU.